Introduction

The Privacy Policy is intended to help you understand why we collect your personal data and how we use it. We hope you will all take the time to read it carefully.

This policy applies to all of you who purchase and use our products or services through our points of sale (stores), by phone, apps or through our website.

Your own security

When you make a purchase from us or use the services we offer, you entrust us with your data. That’s why we put you first, we listen and take into account your opinion and wishes, so that we understand your expectations and ensure that they are reflected in our business decisions. We are committed to maintaining your trust.

Our Company Privacy Policy on Personal Data Protection provides detailed information about when and why we collect your personal data, how we use and process it, how long we keep it and finally, under what conditions we can share them with others..

Data collection

When you visit one of our outlets (eg stores, websites, social media), we ask you to provide us with some information about yourself.

This information may include:

• Personal data such as name, address, email address, telephone number and other contact details. This data is collected when you purchase a product from our stores or when you first register in our online services, e.g. when you do a market survey, a comment on our social media pages (Facebook, Twitter, YouTube), participate in one of our contests, etc.
• Account information, such as username and other identifiers or credentials used to access our online services..
• Information about you when considering your application for insurance and loans offered by our selected third party partners, such as employment details, financial status, information derived from proof of identification such as an ID, passport or driver’s license.
• IP Address and Cookies Data.
• Location.

Cases in which we ask you to provide us with your personal data:

• When you buy products in our stores or through our call center.
• When you register to use our online services.
• When you request to receive updates about marketing promotions.
• When you enter one of our competitions or complete one of our customer surveys.
• When you sign up for our rewards programs.
• When you submit requests.

How we process your personal data

We process your personal data when entering into a contract with you or for specific purposes, including:

• processing orders and payments for products and services you have purchased or for refunds;
• promotions about our products and services or services offered by our partners that we think may be of interest to you, where we have obtained your consent to contact you.

We may use and process your personal data if you have given us your consent for the following:

• update when a product is back in stock
• to contact you by email or text about our products and services, contests, offers, promotions or special events
• for your reward, in the context of participation in the Company’s reward programs

Vested Interest

We may use and process your personal data where necessary based on our legitimate interests as a business for the following purposes:

• to provide support to our customers, respond to and communicate with you about your requests
• to respond to questions, complaints, requests and comments
• to communicate with you about your orders, purchases or accounts
• to provide you with material of interest to you and to navigate our websites
• to be informed about promotions (in which we rely on your consent), e.g. tailor communications or send targeted messages through social networks and third-party platforms
• to conduct some data analyses, including consumer research, trend analysis and financial analysis
• help us understand more about you as a customer, the products and services you consume, how you consume and shop for them, so that we can serve you better
• to operate, evaluate and improve our operations, including developing new products and services, determining the effectiveness of our sales, marketing and advertising efforts, analyzing and improving our products, offers, promotions and electronic services and other technologies
• to comply with your requests in relation to exercising your rights (for example, when you ask us not to contact you for marketing purposes, we will keep that record on our opt-out lists so that we can comply with your request)
• use or disclose your personal data (for example in connection with an investigation by a public authority) where we have a legal right or duty
• reserve the right to contact you regarding overdue debts either directly or through third party partners
• if you own one of our insurance products
• to protect, detect and prevent fraud and other criminal activity, claims and other liabilities
• for network and information security, in order to take steps to protect your information from loss, damage, theft or unauthorized access

Compliance with legal obligations

We will use your personal data to comply with our legal obligations, such as:

• to track you when you communicate with us
• to verify the accuracy of the data we hold about you
• to help public authority, e.g. police.

For your own “benefit”

We will use your personal data for your own “benefit” for example:

• we may need to contact you if there is a potential risk to your safety from a product you have purchased or to recall it
• we use automated information for purposes such as:
  personalizing our visitors’ experience on our online services
• delivering material (including advertising) tailored to your interests and the way you browse our online services
• the proper management of our business.

We use this information to help diagnose technical and service-related problems, administer online (internet) services, identify online users of our services, target advertising, and gather demographic information about you . We use automated information to determine usage patterns and how we can tailor our services to better meet your needs.

We may also use the information we obtain about you in other ways, about which we inform you at the time your data is collected, so that we can tailor our services to better meet your needs.

Our service providers

We work with providers, suppliers, insurers and organisations, who may process your personal data on our behalf, but on the condition that they comply with the security rules on personal data protection. We only share information that enables them to provide their services to us or to facilitate the provision of their services to you. For example, some of our service providers display advertisements for our products and services as well as for the products of our partners, suppliers and third parties. Provided you have given your consent and agree to be notified of our promotions, you may see online advertising that we have placed on the websites you visit or interactive services you use.

Other organizations and individuals

We may in some cases transfer your personal data to other organisations. For example:

• When you apply for credit or purchase an insurance product, we will pass your information on to our partners. We act as a credit broker and insurance services are offered by a partner insurance company.
• If we are asked for example by a public or regulatory authority such as the police or the Ministry of Labour, then we are obliged by codes of conduct to transfer your personal data.
• We may share information with anti-fraud organizations to prevent potential such actions (e.g. Cybercrime Prosecution)
• Responding to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of others.

International transfers of your personal data

From time to time we may transfer your personal data to our suppliers or service providers located outside the European Economic Area (EEA). Your personal data will continue to be subject to appropriate safeguards provided by law. If we transfer information to our agents or consultants outside the EEA, we will ensure that it is protected in the same way as it would be within the EEA.

How we use your information to make automated decisions

We sometimes use systems to make automated decisions based on personal information we have (or are permitted to collect from others) about you or your business. This helps us ensure that our decisions are quick, fair, efficient and correct, based on what we know.

Marketing

When you register with our customer list, we use the information you provide us for several reasons:

• to inform you about our latest products, services or offers
• to contact you if we need to receive or provide you with additional information
• to check from time to time that you are satisfied with our products and services.

We may use your personal data to send you marketing messages if we have your consent or a specific reason e.g. to notify you of a recall of a product you have purchased. So if you have consented to this, this can be done via a post, via email, text message, social media. We may also promote products or services with in-app notifications and advertisements. This is where we have a business or commercial reason to use your information although we will always give you the opportunity to object to marketing.

We may ask you to confirm or update your personal data if you purchase new products or services in the future. We will also ask you to do this if there are changes to our law, regulation or business structure. We collect statistics about email opens and clicks using industrial technologies to help us monitor and improve our email newsletters. You can unsubscribe from general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails.

Please note that if you opt out of receiving marketing messages from us, we may continue to contact you about your transactions, your account, customer surveys and contests in which you may have expressed interest.

Your Rights

In accordance with the law on the protection of natural persons against the processing of personal data and on the free movement of data, you have the possibility to exercise the following rights with us:

Access and Update

You have the right to obtain information about what data we have collected, for what purpose we have collected it and for how long we will keep it.

Correction

You have the right to ask us to correct any inaccurate information about you or even to fill in additional information about you.

Restriction and objection to processing

You have the right to ask us to restrict or block the processing of your personal data if you question the accuracy of the information we hold about you, if you become aware that we are processing your data unlawfully or if you no longer wish to receive product promotions and our services.

Portability

You have the right to ask us to transfer your personal data to another organization for you.

Delete

Finally, you have the right to ask us in writing to delete your personal data when it is no longer necessary in relation to the purpose for which it was collected, if you wish to withdraw your consent to its processing and if your data is processed unlawfully in violation of the Personal Data Protection Regulation.

If you wish to exercise these rights, please contact us:

By sending an email to: [email protected].

By letter to the address: 9th kilometer of the National Road of Thessaloniki – Katerinis, 57400.

Make sure you have all the necessary documents together with your application. Your request will be processed within 30 days from the date of receipt of the request, however, this may be extended up to two months when a request is complex or numerous.

Note: We inform you that submitting the request is free of charge. However, a “reasonable fee” may apply where a request is manifestly unfounded or excessive, especially if it is repeated.

How long we keep your personal data

We will keep your personal data for as long as you are a customer of Kotsovolos. After you cease to be a customer, we may retain your data for up to 10 years after your last purchase in which we used your personal data. But we can keep your data for more than 10 years if we cannot delete it for legal, tax or technical reasons. We may also retain them to notify you of any product recalls. In this case, we will ensure that your privacy is protected and used only for these purposes. In addition, we do not retain personal information in identifiable form for longer than necessary. Finally, we will retain your data for as long as we have active consent for the reasons given.

Links to other websites

Our websites may contain links to other websites operated by other organizations over which we do not control. In the event that you are directed through our websites to a third-party website, we encourage you to read their privacy statements.

Social media

We use social media such as Facebook, Google, YouTube, Instragram and Twitter. This way data can be recovered. If you are logged into one of them, the network can match your visit to the site with your user account. If you are a user of a social network and do not want the data retrieved from your visit to our websites to be combined, you must first log out of your social network before entering them.

Contact us

If you have a question or complaint about this policy, the way we handle your personal data, please contact us:

Via e-mail at the address: [email protected].

By mail to the address: 9th kilometer of the Thessaloniki-Katerini National Road, 57400.

Complaints to the Personal Data Protection Authority

You have the right to submit a complaint or complaint either to the Hellenic Personal Data Protection Authority, regarding the processing of your personal data and your related rights regarding their protection (address: Kifisias Avenue 1-3, P.O. 115 23, Athens, tel. 210 6475600, contact e-mail: [email protected]) or to the corresponding competent Authority of the United Kingdom, the ICO (Information Commissioner’s Office), based on the headquarters of the Group of Companies to which our Company belongs, in the electronic ico.org.uk/make-a-complaint/.

Changes in policy

We may revise this policy by posting an updated version on our website or by contacting you via email. This policy has been revised on 05/23/2018.